LegalCancellations

Cancellation policy

How cancelling, faults and refunds work for Beyond 72 Hours. Last updated: 4 November 2026.

1. Your 14-day right to cancel

In Ireland and the UK you normally have 14 days to cancel an online purchase without giving a reason. Beyond 72 Hours is a digital product, and your files are available as soon as you pay.

2. When the right to cancel ends

At checkout you are asked to agree that you want the download to start straight away and that you lose the 14-day cancellation right once it begins. If you agree and the download starts, the right to cancel ends. This is permitted for digital content under the EU Consumer Rights Directive (as applied in Ireland) and the UK Consumer Contracts Regulations.

After you buy, we confirm this agreement by email, together with your order details. Please keep that confirmation email for your records.

If you have not started the download, you can still cancel within 14 days of buying. Email support@beyond72hours.com with your order number and the words "cancel my order".

3. Faulty, missing or not as described

Cancelling is different from a fault. Your statutory rights are not affected by section 2. If a file will not open, is missing, or is not as described, we will first try to fix it by sending a working file. If we cannot, you are entitled to a refund.

4. How to ask

1. Email support@beyond72hours.com, or reply to your delivery email.
2. Include your order number, the email you used to buy, and a short description of the problem (a screenshot helps).
3. We reply within 2 working days.

5. How refunds are paid

Orders are taken and paid through Hotmart, the seller of record. When a refund is agreed, we arrange it through Hotmart. It goes back to the original payment method, within 14 days of us agreeing it. We never charge a fee for refunds. Your bank may take a few extra days to show it.

6. Extras, add-ons and bundles

The same rules apply to every product in your order, including optional add-ons, offers made after purchase and products in a bundle. A refund covers the affected product only, unless the fault affects the whole bundle.

7. Our promise

We do not offer a separate money-back guarantee beyond your legal rights, and we do not make cancelling difficult. If something is wrong, tell us and we will sort it out.

8. Complaints

If we cannot agree, the EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr. See also our terms of sale and use and privacy notice.